Business update for the third quarter and nine months ended 31 December 2020

Singtel reports revenue recovery across businesses despite structural carriage challenges and COVID-19 travel restrictions.

Venture Insights · Singtel10 February 2021Period: Q3 FY218 min read

Last updated 10 June 2026

S$4,239M↓

Group Operating Revenue (Q3 FY21)

S$1,006M↓

Group EBITDA (Q3 FY21)

Locked

+2more stats

Companies covered:SingtelOptusNCSAirtelTelkomselGlobeAISIntouchAmobeeamaysim

Abstract

This report details Singtel's financial performance for the quarter ended 31 December 2020, highlighting a 3.2% decline in operating revenue to S$4,239 million. While mobile services remained subdued due to travel restrictions impacting roaming and prepaid revenues, the Group saw robust growth in ICT services led by NCS and Australia Enterprise. The results reflect a second consecutive quarter of revenue recovery, supported by strong operating momentum from regional associate Airtel in India.

Key Takeaways

Singtel Group revenue fell 3.2% to S$4,239 million in Q3 FY21, though it marked a second straight quarter of sequential recovery.
ICT revenue grew 7.9% as NCS and Australia Enterprise benefited from accelerated enterprise digitalization and cloud projects.
Singapore Consumer revenue dropped 11% due to the loss of roaming and prepaid revenue from tourists and foreign workers.

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Frequently Asked Questions

The Group is experiencing a second consecutive quarter of revenue recovery despite a 3.2% year-on-year decline to S$4,239 million. While mobile roaming remains pressured by travel restrictions, the sequential improvement suggests the worst of the pandemic-induced volatility has passed.

ICT services are the primary growth engine, expanding 7.9% as enterprise customers accelerate digitalization. NCS is leading this shift, securing S$809 million in new bookings and generating 45% of its revenue from the high-value NCS NEXT digital services division.

Regional associates delivered S$294 million in post-tax contributions, driven largely by Airtel’s strong operational turnaround in India. This performance, combined with the growth of Optus Choice plans in Australia, provides a critical offset to the structural challenges in the legacy carriage business.

Business update for the third quarter and nine months ended 31 December 2020

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