AU Consumer Broadband Update FY24

Households increasingly rely on digital services, with telecoms hardware and service prices falling relative to the general price level for over a decade. Despite this, spending on communication services has risen, reflecting their growing importance. This report analyses the fixed broadband strategies used by service providers to attract consumers. NBN pricing is a key determinant of retail price; recent NBN wholesale price changes have reordered the market. This report summarises how retail service providers have responded, and which customer acquisition strategies they are favouring.