Question 1

Is the recent surge in telehealth adoption likely to persist beyond the crisis?

Accepted Answer

Telehealth has reached a critical mass, with 48% of respondents who had a medical consultation in early 2020 utilizing remote services. Long-term viability is supported by the 63% of all consumers who now state they would consider using telehealth services in the future.

Question 2

How has the shift to remote learning impacted residential broadband requirements?

Accepted Answer

Online classroom usage jumped from 20% to 30% following the outbreak, making high-speed connectivity a non-negotiable utility. Only 8% of respondents believe that maintaining their household's education would be possible without access to fast broadband.

Question 3

What specific digital activities are driving the increase in home data consumption?

Accepted Answer

Social video calling has increased by 10% across all demographics, while participation in online exercise classes grew by 8%. Additionally, 30% of young Australians aged 18-24 are now using their home connections to undertake online work skills training.

Question 4

What are the primary barriers preventing the remaining population from adopting digital health services?

Accepted Answer

While 29% of non-users simply prefer face-to-face interaction, significant addressable barriers include a lack of awareness (18%) and a lack of service offerings from providers (15%). Addressing these two factors could convert a substantial portion of the 63% of consumers open to future telehealth use.

Australian Consumer Behavioural Survey – 2020 Part 2: Emerging Trends

Abstract

Key Takeaways

Frequently Asked Questions

Abstract

Key Takeaways

Frequently Asked Questions

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