The opportunity cost of expanding telco obligations

TLDR version: Telco price increases are publicly unpopular, and risk fuelling further intervention by policy makers and regulators. However, recent price rises should be viewed in the context of the longer run improvements delivered by the industry. The sector also faces an expanding set of expectations in areas such as resilience, security, and consumer protection. However, these commitments come at a cost. The telecoms sector should assess the benefits of engaging the community in a conversation about the trade-offs involved in meeting new obligations.