The lasting impact of the crisis on the Telco market will depend on its effect on the overall economy

In our base case, we expect the crisis to stall the consumer telco market throughout 2020, with growth rates returning to normal only later in the year

We expect a slight reduction in the enterprise telco market growth below original 2020 forecasts as businesses downsize, look to reduce costs and in some cases, cease operations

Our survey results confirm that consumers are looking for better mobile deals

Australian Telcos have responded well to the immediate needs of the crisis, however few are moving quickly to meet the short-term challenges. In contrast, major international Telcos have offered a range of free products and services that will likely lead to upsell opportunities when the crisis ends

The longer the recession, the greater and more enduring the impact

Contents

Executive summary

Impact of COVID | Major events

Impact of COVID | Impact on internet traffic

Impact of COVID | Telco stock value

Impact Forecasts | Forecasted scenarios

Impact Forecasts | Consumer sector

Impact Forecasts | Consumer breakdown

Impact Forecasts | Enterprise sector

Impact Forecasts | Enterprise breakdown

Impact Forecasts | Enterprise sector

Venture Insights Consumer Trends Survey | Work from home and broadband

Venture Insights Consumer Trends Survey | ARPUs under pressure

Venture Insights Consumer Trends Survey | Impact on 5G

Initial Assessment of Telco Responses | Overview

Initial Assessment of Telco Responses | Australian Scorecard

Initial Assessment of Telco Responses | New Zealand Scorecard

Initial Assessment of Telco Responses | International Scorecard

List of charts/tables

Australia retail telco revenue growth by segment (pre-COVID baseline)

Impact of COVID-19 on network traffic

Impact on ANZ stocks

Australian Consumer Telco Market Size

Australian Consumer Mobile Telco Market Size

Australian Consumer Broadband Telco Market Size

Australian Enterprise Telco Market Size

COVID Impact on Enterprise, by Segment

With the recent events surrounding Coronavirus, are you expecting to work from home and/or increase your number of days working from home?

Do you feel your home broadband service is suitable for WFH?

What is the main reason you are thinking about changing your home broadband provider (in Australia)?

Consumer willingness to move to 5G mobile in March 2020 as compared to March 2019 in Australia